POLICY

Returns & Exchanges

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Window

We accept returns within 14 days of delivery. Items must be in their original condition — unworn, unwashed, with all tags attached and in original packaging.

Eligible Items

  • Ready-to-wear garments in original condition
  • Items with manufacturing defects (no time limit)
  • Wrong item received

Non-Returnable Items

  • Custom-tailored or altered garments
  • Items marked as “Final Sale”
  • Items that have been worn, washed, or damaged by the customer
  • Accessories (jewellery, shoes) once used

How to Return

1

Log in to your account and go to Order History. Select the order and click “Request Return.”

2

Select the items you wish to return and provide a reason.

3

Once approved, you will receive a return shipping label via email.

4

Pack the items securely and ship them using the provided label.

5

Refund is processed within 5-7 business days after we receive and inspect the returned items.

Refunds

Refunds are issued to the original payment method. You will receive an email notification once your refund is processed. Please allow 5-10 business days for the refund to appear in your account.

Exchanges

We currently process exchanges as a return followed by a new order. Request a return for the original item and place a new order for the desired size or style.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a free return and send a replacement at no additional cost.